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Advance Medical Support Assistant (Specialty)

The Advance Medical Support Assistant (MSA) serves as a clinic clerk for the Specialty Clinics and provides clerical support to varying levels of clinical staff.
The Advance MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA National Scheduling Guidelines.
The incumbent is an integral part of the team and is expected to participate in the provisions of high quality, customer-focused care to the patients.
Assignments include but are not limited to:
oFirst-person acknowledgement of patientsoScheduling/cancelling/re-scheduling appointmentsoConsult management, assisting with Release of InformationoInsurance card scanningoProcessing provider orders, monitoring encounter completion and promoting registrationoUtilization of MyHealtheVet (MHV) and performing in-person authentication for VeteransWork Schedule:
Monday - Friday, 7:
30am - 4:
00pmFunctional Statement Title/#:
Advance Medical Support Assistant, Specialty

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